Executive Account Manager

AHI Chattanooga - Chattanooga, TN

Full-time - Mid Level

Chattanooga, TN

About the position

The Executive Account Manager is responsible for managing corporate and individual accounts, ensuring customer satisfaction, and driving sales growth. This role involves collaborating with a dedicated team to meet sales targets, resolve customer inquiries, and maintain accurate records in CRM systems. The position requires strong communication and negotiation skills to build rapport with clients and effectively present company products and services.

Responsibilities

• Respond to leads in a timely and professional manner
• Ensure lease administration is completed promptly, thoroughly, and accurately
• Present and sell company products and services to new and existing customers
• Reach agreed upon sales targets by the deadline
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers
• Manage assigned accounts both corporate and individuals
• Secure and place apartments, taking into consideration delivery dates and inventory levels for fulfillment
• Match apartments to customer requirements and close contracts for defined periods of time
• Pursue and capitalize on all internet leads through the referral system
• Responsible for filing all correspondence pertaining to guest and apartments
• Meet with customer operations daily to schedule and discuss any problems or concerns from existing clients and solve these issues overseeing quality control
• Responsible for the maintenance of office equipment, and ensure that supplies for the entire staff are in accordance with company purchasing policies
• Work with corporate office on accounting issues for both payable and receivables
• Responsible for accurately entering and keeping all information in reservation software current and up-to-date for each apartment and resident
• Assist with apartment turns, set-ups, closes, walks, and laundry duty as necessary
• Responsible for final walk thru to make sure unit is cleaned and stocked and ready to be rented
• Expected to step in the branch General Manager's role when the branch General Manager is away from the office.

Requirements

• Capability to thrive in a fast-paced environment that requires attention to detail and adherence to deadlines
• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Good verbal communication, listening skills, and organizational skills
• Ability to problem solve
• Must be able to communicate well with staff and manage outside contractors
• Able to work individually and as part of a team
• Must possess excellent relationship-building skills
• Computer literate, high level of accuracy and detail oriented