InterContinental Hotels Group - Cleveland, OH
posted 3 months ago
As an Executive Administrative Assistant at the InterContinental Hotel and Conference Center, you will perform a variety of administrative duties to support the Area General Manager and the staff of an assigned department or hotel function. Your role will be pivotal in ensuring the smooth operation of the executive office, which includes the Area General Manager, Hotel Manager, and Executive Administration & Quality Assistant. You will be responsible for organizing and expediting the flow of work, following up on pending matters, and communicating essential information to staff or clients in the absence of the manager. This position requires a proactive approach to managing the manager's appointment calendar, ensuring timely scheduling of meetings, conference calls, and appointments, as well as completing and submitting monthly expense reports. In addition to administrative tasks, you will manage incoming mail, checks, and filing systems to maintain an organized and professional work area. You will also coordinate activities related to assigned projects, assist in establishing project timelines, and ensure timely execution to meet established deadlines. Your role will involve coordinating Senior Leadership Team Meetings, preparing agendas, and following up with actionable minutes that include assignments and due dates. You will promote teamwork and quality service through daily communications and coordination with other departments, serving as the first point of contact for callers and visitors to the office/department. Your responsibilities will extend to preparing various correspondence, reports, and presentations, which may include gathering and summarizing information, analyzing data, and creating spreadsheets or graphics. You will champion employee recognition initiatives from the Area General Manager, developing and managing processes for recognizing employees mentioned in guest reviews. Furthermore, you will support the Area General Manager and Hotels' Operations Teams in improving guest experience and hotel quality compliance, coordinating with department heads to promote functional alignment around brand standards. This role requires a strong focus on monitoring the implementation of brand safety standards and creating actionable reporting to inform decisions around quality compliance and improved guest experience.