Executive Administrative Program Manager

$116,400 - $244,400/Yr

Ernst & Young - Grand Rapids, MI

Full-time - Senior

Grand Rapids, MI

Professional, Scientific, and Technical Services

About the position

The Executive Administrative Program Manager at EY plays a crucial role in managing the Executive Administrative Coordinator (EAC) Team, providing enhanced administrative support to senior leaders. This position involves overseeing program management, operations, and customer relations, while also leading a team of approximately 40 direct reports. The role requires strong interpersonal skills to build relationships with stakeholders and ensure the delivery of exceptional service to clients, contributing to EY's growth and profitability.

Responsibilities

• Promote understanding of Enterprise Support Services (ESS) goals to secure necessary support from others.
• Solicit ongoing feedback from customers to evaluate and coach executive assistants on their performance.
• Demonstrate proactive business development by initiating discussions with existing customers on possible additional work.
• Partner with other groups within the matrix organization to meet the needs of internal clients.
• Educate colleagues and customers on how their work contributes to the firm's strategic priorities.
• Manage workflow and negotiate assignments for executive assistants based on customer business needs.
• Identify and assess risk, consulting with stakeholders and taking timely resolution steps.
• Create a knowledge transfer culture within the team.
• Set up full project plans including objectives, milestones, and deliverables.
• Coordinate and assist with budget planning, ensuring operations within the approved budget.
• Analyze data to inform decisions about ongoing support services and effectiveness.

Requirements

• Typically, no less than 11-15 years relevant experience.
• Minimum of 5 years managing people.
• BA/BS degree or relevant experience.
• In-office presence as needed to meet with teams and customers.
• Must be flexible to travel.
• Flexibility to work outside of core hours.

Nice-to-haves

• Experience with enterprise-wide program development and implementation.

Benefits

• Comprehensive compensation and benefits package based on performance.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Wide range of paid time off options including flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, and Personal/Family Care.