Executive and Sales Administrative Assistant

About the position

The Executive and Sales Administrative Assistant at Grand Bohemian Mountain Brook plays a crucial role in supporting the General Manager and Group Sales and Catering managers. This position involves proactive communication, problem-solving, and maintaining organized data to enhance guest experiences. The assistant will handle various administrative tasks, manage correspondence, and support marketing efforts, all while ensuring compliance with hotel policies and procedures.

Responsibilities

• Provide administrative support to the General Manager and Group Sales and Catering managers.
• Manage the General Manager's appointment calendar and maintain filing procedures.
• Answer telephone calls and greet visitors courteously.
• Document and maintain hotel correspondence and reports.
• Assist with marketing and community management tasks, including social media support.
• Compile and distribute daily comments and guest correspondence.
• Prepare and send correspondence as required by the General Manager.
• Run daily event agendas and create necessary materials for events.
• Maintain knowledge of hotel services and features.

Requirements

• Hospitality or related industry experience required.
• Strong customer service skills and phone etiquette.
• Excellent communication skills, both oral and written.
• Ability to solve problems and manage difficult situations effectively.
• Proficiency in using office equipment and computer systems.

Nice-to-haves

• Experience with social media management.
• Familiarity with hotel management software.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance