Executive Assistant II

KeyBank - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Credit Intermediation and Related Activities

About the position

The Executive Assistant II at KeyBank plays a crucial role in providing comprehensive administrative support to the Regional Sales Executive and their leadership teams. This position is designed for individuals who can perform a variety of administrative and clerical duties while contributing to the overall performance of the Division's functional and cross-functional teams. The Executive Assistant is expected to add value to the organization by working efficiently and striving to enhance both internal and external customer experiences. A key aspect of this role is the ability to prioritize and organize work effectively, demonstrating flexibility and adaptability to meet the changing needs of the business. In this fast-paced environment, the Executive Assistant will be responsible for managing complex calendars, coordinating travel logistics, and handling expense reports. They will act as a liaison between executives and various internal departments, ensuring that all matters are addressed in a timely and professional manner. The role requires a proactive approach to managing administrative projects, onboarding new hires, and facilitating employee exit formalities. Additionally, the Executive Assistant will coordinate meetings, manage communications, and organize events, all while maintaining a positive and collaborative work environment. The ideal candidate will possess strong organizational skills, integrity, and the ability to thrive under pressure. They should be detail-oriented and capable of managing multiple tasks simultaneously. Proficiency in digital tools and platforms, as well as a willingness to learn new technologies, is essential for improving work efficiency and enhancing communication. This position also requires a commitment to confidentiality and the ability to engage effectively with executive-level management.

Responsibilities

• Provide administrative support to the Regional Sales Executive and leadership team.
• Manage complex calendars, including scheduling meetings and coordinating travel logistics.
• Act as a liaison between executives and internal departments, ensuring timely communication and follow-up.
• Coordinate and execute multiple meetings and offsite events, adapting to changing priorities as needed.
• Handle phone communications, prioritizing urgent requests and ensuring appropriate responses.
• Sort and prioritize mail, highlighting relevant articles and advertisements for the executive.
• Collect and organize documents from the executive's direct reports.
• Plan and organize team events, socials, and recognition ceremonies.
• Take accurate notes during meetings and distribute materials before and after meetings.
• Manage mass communications on behalf of the executive.
• Collect, compile, and analyze data for internal and external reporting purposes.
• Assist with special projects and presentations as they arise.

Requirements

• High School Diploma or equivalent experience.
• 2+ years of relevant experience supporting executive management.
• Proven ability to manage multiple calendars and projects simultaneously.
• Ability to read and understand basic financial data, legal contracts, and third-party communications.
• Proficient in Google Apps and Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Publisher.
• Excellent written and verbal communication skills.
• Ability to exercise sound judgment, discretion, and confidentiality in all matters.
• Confident and resourceful in problem-solving, with the ability to escalate issues when necessary.

Nice-to-haves

• Experience with digital platforms and professional media for improving work efficiency.
• Interest in learning new tools and technologies to enhance productivity.