Executive Assistant to the Manager

$50,000 - $55,000/Yr

La-Z-Boy - Fort Myers, FL

Full-time - Mid Level

Fort Myers, FL

1,001-5,000 employees

Furniture and Related Product Manufacturing

About the position

The Executive Assistant to the Store Manager at La-Z-Boy Furniture Galleries plays a crucial role in supporting the Store Manager by overseeing daily operations, coordinating team activities, and enhancing customer relations. This position is ideal for a proactive individual with strong leadership skills who thrives in a fast-paced retail environment, ensuring efficiency and high standards of customer service.

Responsibilities

• Oversee daily store operations ensuring the highest standards of efficiency, organization, and customer service.
• Act as a key liaison between the Store Manager and showroom staff, communicating store goals, assignments, and performance expectations.
• Assist with onboarding new employees and providing ongoing support to team members.
• Serve as the first point of contact for escalated customer issues, ensuring timely resolution and enhancing the customer experience.
• Monitor and report on sales metrics, inventory levels, and showroom performance.
• Collaborate with the Store Manager to identify and implement improvements for sales and customer satisfaction.
• Assist in coordinating inventory logistics, and working with the merchandising team.
• Ensure adherence to company policies, health and safety regulations, and operational standards.

Requirements

• Minimum of 3-5 years of experience in a similar role, with demonstrated success in retail, operations, or team management.
• Strong leadership and problem-solving skills, with an ability to make decisions confidently and delegate effectively.
• Flexibility to travel regularly between Naples and Fort Myers showrooms.
• Excellent organizational, multitasking, and prioritization abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with POS and inventory management systems.
• Excellent verbal and written communication skills, with a customer-first approach to issue resolution.
• Ability to work independently, maintain confidentiality, and adapt to changing business needs.
• Bachelor's degree in Business, Retail Management, or a related field preferred.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance