Hyatt - Bonita Springs, FL
posted 3 months ago
As an Executive Assistant at Hyatt Vacation Ownership, you will play a crucial role in ensuring the smooth operation of the office environment. Your primary responsibilities will include greeting visitors, determining the purpose of their visit, and directing them to the appropriate destination. You will be responsible for managing correspondence, including opening, reading, and preparing responses to routine letters, as well as handling incoming and outgoing mail. Additionally, you will create and maintain both computer-based and paper-based filing systems for various records, reports, and documents, ensuring that all information is organized and easily accessible. In this role, you will also be tasked with taking and distributing meeting minutes, preparing letters, memos, and other documents using various software applications, and entering and retrieving information from computer databases. Operating standard office equipment, such as telephones, fax machines, and photocopiers, will be part of your daily duties. You will document and communicate guest requests and complaints to the appropriate personnel, ensuring that all guest interactions are handled with professionalism and care. Your work will require you to follow company policies and procedures, maintain a clean and professional appearance, and protect the confidentiality of proprietary information. Building and maintaining positive working relationships with colleagues and guests will be essential, as will your ability to respond appropriately to the concerns of others. You will be expected to speak clearly and professionally, answer telephones with proper etiquette, and provide exceptional customer service to all guests, including those with disabilities. Flexibility in your schedule is necessary, as you will be required to work evenings, weekends, and holidays as needed.