Executive Assistant

Clubessential - Cincinnati, OH

Full-time - Senior

Remote - Cincinnati, OH

Performing Arts, Spectator Sports, and Related Industries

About the position

Clubessential Holdings provides software as a service with integrated payment solutions to private clubs, public golf courses, health & fitness clubs, spas, military organizations, municipalities, and camp organizations. Serving three primary end-markets - Golf & Club, Fitness & Leisure, and Parks & Recreation - through nine leading brands - Clubessential, ClubReady, Exerp, foreUP, Innovatise, TAC, Vermont Systems, RecDesk, and CampBrain - the company offers a variety of forward-thinking technology and services which help more than 20,000 customers attract, engage, and retain over fifty million club members and community patrons - for life. We are actively seeking candidates to fill an Executive Assistance position. The Executive Assistant will coordinate office activities and operations while providing administrative support to the Chief Executive Officer (CEO).

Responsibilities

• Manage and prioritize complex calendars for the CEO, including scheduling meetings, appointments, and travel arrangements.
• Handle correspondence, phone calls, and emails on behalf of the CEO, ensuring prompt responses and appropriate delegation.
• Prepare agendas, materials, and notes for executive meetings; follow up on action items post-meeting.
• Draft and edit presentations, reports, and other executive-level documents.
• Act as a liaison between the executives and internal departments, as well as external partners, stakeholders, and clients.
• Facilitate communication between the CEO and key stakeholders, ensuring timely flow of information and addressing any urgent matters.
• Coordinate and manage high-level relationships on behalf of the executives.
• Assist in the planning and execution of key projects or strategic initiatives, ensuring deadlines are met and resources are appropriately allocated.
• Track progress and keep the executives informed of critical updates or issues related to ongoing projects.
• Support research and data analysis tasks related to new initiatives, partnerships, or operational improvements.
• Organize domestic and international travel for the CEO, including flights, hotels, ground transportation, and itineraries.
• Plan, coordinate, and execute company-wide events, executive offsites, board meetings and client events.
• Ensure smooth logistics for all events and correspondence with vendors, hotels, caterers, etc.
• Be on-site for assigned company-wide meetings, travel required, to handle coordination and communication with team members and vendors.
• Complete and submit business expense reports on behalf of the CEO.
• Handle sensitive and confidential information with the utmost discretion and professionalism.
• Maintain security of sensitive executive documents, including financial, legal, and strategic materials.
• Proactively identify and implement improvements in office and executive workflows.
• Assist in expense tracking, budget management, and preparation of financial reports as needed.
• Ensure the CEO are adequately prepared for meetings and engagements by providing briefing materials, talking points, and background research.
• Assist with ad-hoc tasks and special projects that align with the priorities of the CEO.
• Handle crisis management by prioritizing urgent tasks and finding solutions for immediate concerns.

Requirements

• Strong organizational and time-management skills, with an ability to multitask and prioritize effectively.
• Strong attention to detail.
• Excellent executive presence with proven strong verbal and written communication skills and experience.
• High proficiency in office productivity software (e.g., Microsoft Office, Excel, and Adobe Creative Cloud).
• Proficient calendar management skills with the ability to proactively forecast calendars and anticipate needs/possible conflicts.
• Problem-solving and project management skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Self-starter and self-motivated to investigate, discover, and find solutions.
• Discretion, confidentiality, and integrity in handling sensitive matters.

Nice-to-haves

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• 10+ years of experience as an Executive Assistant or in a similar role, providing high-level support to C-suite executives or leadership in a fast-paced environment.
• Excellent written and verbal communication skills, with a strong ability to manage complex correspondence and present information effectively.
• Outstanding organizational skills, with the ability to handle multiple priorities and deadlines simultaneously.
• A proactive approach to problem-solving with strong decision-making skills and the ability to work independently.
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint), project management tools (Hub - Planner), and virtual meeting platforms.
• Assertive, persuasive, action-oriented, enthusiastic and loves taking initiative.

Benefits

• Full-time, work from home office location and/or one of Clubessential Holding's business locations.
• Approximately 20% travel may be required.