Executive Desktop Support Engineer

Sans - New York, NY

Full-time - Mid Level

New York, NY

1,001-5,000 employees

Educational Services

About the position

The Executive Desktop Support Engineer plays a crucial role in providing high-level technology support to senior management within a leading global financial services firm. This position requires a blend of technical proficiency, soft skills, and adaptability to ensure that senior managers can effectively utilize technology in their roles. The role is highly visible and involves working closely with the Executive Service Team to optimize technology solutions and provide 24/7 support.

Responsibilities

• Provide a single point of contact for all IT related issues to senior management (VIPs)
• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
• Field non-standard technology requests
• Conduct home support visits as needed
• Support board meetings for Executives and Directors
• Liaise with global IT service teams in support of senior managers
• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service

Requirements

• Bachelor's degree and/or 3-5 years of experience in the technology service space
• Excellent verbal and written communication skills
• Experience in a fast-paced financial services environment preferred
• Experience supporting Microsoft Office Suite including Outlook, Blackberry Work, and iOS devices
• Background in Microsoft Windows operations or system administration
• Experience with enterprise operations tools such as Wireshark or Splunk
• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS

Nice-to-haves

• Confidence in representing Technology to senior managers
• Ability to streamline support models and improve processes based on user feedback
• Experience with advanced screening of new technologies
• Self-starter with good interpersonal skills
• Maturity to execute job functions with minimal guidance
• Ability to effectively host calls with senior members of the Firm

Benefits

• Hybrid work model (up to 4 days a week on-site)
• Opportunities for professional growth and development
• Access to cutting-edge technology and tools