USAA - Phoenix, AZ
posted 4 days ago
The Executive Director of Claims Operations at USAA is responsible for overseeing auto, property, and other claims teams to ensure operational business results are achieved at scale. This role focuses on member service, expense control, employee engagement, quality assurance, and compliance across multiple teams. The position involves executing and influencing claims strategies, leading diverse teams across various locations, and driving process improvements to enhance efficiency and regulatory adherence.