The Medical College Of Wisconsin - Milwaukee, WI
posted 4 months ago
Every great life-changing discovery begins the same way—with new knowledge. It can change everything, from a single life to the future of entire communities. That's why academic medicine, and the continuous pursuit of knowledge, is at the center of everything we do at the Medical College of Wisconsin (MCW). The Executive Director of Revenue Cycle Operations plays a pivotal role in leading revenue cycle operations, which includes coding and charge capture, billing and collections, and registration services. MCW has been recognized as a national leader in revenue cycle operations and is consistently ranked in the top decile by Vizient Clinical Practice Solutions Center. The incoming Executive Director will lead a dedicated and experienced team of professionals to strategically position the organization for further efficiencies and growth related to the capture, management, and collection of patient service professional fee revenues. The Executive Director will direct and coordinate the efforts of professional services revenue cycle staff in managing clinical revenue-producing activities for one or more Group Practices. This role involves developing departmental best practices and policies related to professional services billing activities, evaluating and advising on revenue enhancement opportunities, and representing professional services revenue cycle in Epic Optimization efforts with Health System Partners. The Executive Director will also be responsible for developing and executing a comprehensive strategy that will deliver key performance metrics such as cash collections yield of 100% NPSR, reduction in percent of A/R over 90 days old, and incremental net revenue enhancement. Maintaining key relationships with Practice leadership, clinical department chairs, and MCW administration is crucial to ensure that customer needs are met. The Executive Director will develop effective monitoring systems to assure standards of performance are met, operating and budget objectives achieved, and adherence to regulations, policies, and procedures of MCW and regulatory agencies. This position also involves motivating and leading a high-performance management team, attracting and retaining required members, and providing mentoring as a cornerstone to the management career development program. The Executive Director will leverage technology as a competitive advantage and present monthly operational performance benchmarking reporting for senior leadership and key partners. Additionally, the role includes championing a proactive customer experience for every patient-facing revenue cycle function and fostering a culture of continuous improvement through training and development activities of all staff and management.