Executive Director of The Portal Marin

$140,000 - $140,000/Yr

The Portal Agency - Mill Valley, CA

Full-time - Senior

Mill Valley, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Executive Director at The Portal Marin is responsible for overseeing daily operations, ensuring high-quality member experiences, and fostering a positive organizational culture. This role involves leadership in staff development, member engagement, financial management, and strategic collaboration with the CEO to drive the company's vision and growth.

Responsibilities

• Recruit, hire, train, and supervise staff, setting clear individual and team objectives.
• Drive initiatives to enhance member satisfaction and retention by cultivating a high-performance, member-focused culture.
• Maintain excellence in facilities and customer service to meet the organization's highest standards.
• Partner directly with the CEO to execute the company's vision and strategic initiatives.
• Oversee seamless implementation of new business endeavors, ensuring operational effectiveness and efficiency.
• Advocate for and embody The Portal's mission, values, and goals while engaging with employees, stakeholders, and the broader community.
• Develop and manage departmental budgets to prioritize strategic goals and ensure revenue growth, maintaining a balanced budget.
• Create and execute an annual operating plan focused on fostering innovation, achieving excellence, and driving membership growth.
• Fulfill other duties as assigned to support organizational success.

Requirements

• Proven experience in membership management, operations, or customer service, ideally within the wellness or fitness industry.
• Strong organizational and multitasking abilities, with excellent attention to detail.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Proficiency in membership management software and basic computer applications.
• Leadership experience with a demonstrated ability to motivate and manage a team.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Free usage of biohacking tech remedies subject to availability
• Sick pay accrued at 1 hour for every 30 hours worked
• PTO starting at 10 days in the first year, increasing to 14 days in the second year