Executive Director, Small Business Card Spend Enablement

$180,500 - $285,000/Yr

JPMorgan Chase - New York, NY

Full-time - Executive

New York, NY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Executive Director of Small Business Card Spend Enablement at JPMorgan Chase is responsible for leading strategies that enhance cash flow enablement for customers within the Chase Small Business Card team. This role requires strong strategic leadership and organizational skills to develop a comprehensive spending enablement roadmap, collaborating across various partner functions and card segments. The position demands expertise in card payments and a proven track record in navigating complex organizations to deliver exceptional customer experiences.

Responsibilities

• Lead critical strategies to drive cash flow enablement for customers.
• Develop a comprehensive spending enablement roadmap in collaboration with partner functions and card segments.
• Utilize strong strategic leadership capabilities to enhance customer experiences.
• Navigate large, complex organizations to deliver exceptional customer benefits.
• Implement agile development practices and data-driven leadership.

Requirements

• 10+ years of proven financial product management and leadership experience, particularly in credit cards.
• Advanced degree preferred.
• Strong focus on customer experience with a track record of improvement.
• Ability to build and sustain profitable businesses through marketing strategies and product development.
• Exceptional leadership skills to build teams and attract top talent.
• Strategic thinker with creativity and innovation, while focusing on details and processes.
• Proven leadership and influencing skills to collaborate across a matrixed team.
• Ability to promote a strong control environment by adhering to risk/control expectations.

Nice-to-haves

• Credit card product experience combined with product development is preferred.
• Advanced degree preferred.

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement
• Backup childcare
• Mental health support
• Financial coaching