Executive Housekeeper

About the position

The Executive Housekeeper at Home 2 Suites by Hilton Little Rock Midtown Medical Center is responsible for overseeing and directing the housekeeping department to ensure a clean, orderly, and attractive hotel environment. This role promotes superior customer care and cleanliness while managing staff and maintaining high housekeeping standards.

Responsibilities

• Oversee and direct the activities of the housekeeping department.
• Ensure confidentiality and security of guest rooms and company information.
• Follow all company safety and security procedures.
• Respond to guest queries and requests, ensuring they are fulfilled.
• Report any maintenance issues or safety hazards.
• Observe and report damage to hotel property.
• Maintain awareness of undesirable persons on property.
• Hire, train, and evaluate department personnel; document and terminate when necessary.
• Foster an environment focused on teamwork, cleanliness, and guest satisfaction.
• Direct all activities of the housekeeping department in completing daily service to guest rooms and public areas.
• Maintain a deep cleaning schedule including carpet shampooing, mattress rotation, pest prevention, and window treatment cleaning.
• Prepare work schedules for staff based on projected occupancy and hotel needs.
• Inspect premises, guest rooms, linen rooms, and public areas to ensure superior housekeeping standards and adherence to brand policies.
• Keep work areas clean, sanitary, and organized at all times.
• Maintain, record, and replace inventory of housekeeping supplies as necessary.
• Identify and resolve issues in a timely manner, developing alternative solutions if necessary.
• Report accidents, injuries, and unsafe working conditions to the general manager.
• Complete all tasks and responsibilities of each job within the housekeeping department.
• Monitor budgets and payroll records, reviewing financial transactions to ensure expenses are authorized and within budget guidelines.

Requirements

• High school diploma or GED (preferred).
• 4 years of cleaning experience (required).
• 3 years of hotel experience (required).
• 2 years of hotel management experience (required).
• Strong time management skills.
• Experience in inventory management and budgeting.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off