Executive IT Support Specialist

About the position

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

Responsibilities

• Design, document, and deploy advanced technical solutions tailored to meet the specific needs of the executive staff's team in both their offices and residences
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
• Proactively analyze data sets to identify trends and patterns that could preemptively address potential IT issues and enhance troubleshooting efficiency
• Provide high-level technical support, promptly resolving challenging escalations involving hardware, software, and network issues
• Provide AV conference support for both onsite/offsite presentations, events, and meetings
• Coordinate and oversee the technical setup and configuration of highly visible, business-impacting executive level meetings and presentations, ensuring all IT requirements are meticulously met
• Able to demonstrate a high level of discretion and the ability to handle sensitive information confidentially
• Provide 24x7 on-call support in an on-call rotation

Requirements

• 4+ years of experience in enterprise and/or executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems
• Experience with video conferencing hardware and software

Nice-to-haves

• Bachelor’s degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Office365
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies
• Excellent interpersonal and communication skills, with the ability to interact professionally with executives and senior management
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience supporting and working directly with an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters
• Ability to provide lightning-speed response to all executive support requests
• Can-do attitude, defaulting to 'yes, we will figure out a way'
• Ability to proactively test for possible failure scenarios and consider edge cases