Executive Lending Assistant - Houston, TX

Independent Financial - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Executive Lending Assistant provides essential administrative support to managers and relationship managers in the banking sector, specifically focusing on loan transactions and customer service. This role involves coordinating loan due diligence, preparing reports, and maintaining loan files, while also serving as a primary contact for customer inquiries and facilitating communication with third parties.

Responsibilities

• Coordinate loan due diligence with various third parties including loan processors and/or customers for larger, complex customer relationships
• Prepare and review loan due diligence for processing, administration and closing for larger, complex customer relationships
• Conduct loan closings and disburse funds for more complex loans (participations, syndications and SWAP transactions)
• Prepare advances on line of credit loans as approved by banker
• Assist bankers with ongoing file maintenance, past due reports/notices, insurance management, compliance exceptions through problem solving and contacting customers as needed
• Process extensions and/or modifications of matured loans
• Inform existing customers about the Bank's products and services and work to resolve any issues
• Participate in bank, customer and other meetings outside of the office to support business development efforts
• Oversee and review loan due diligence as a point of contact for less experienced assistants
• Prepare and maintain construction loan records, floor plans, fund loans as needed and work closely with internal and external clients during the construction process on the most complex deals
• Review and coordinate resolution of NSF items and prepare wire transfers as needed
• Verify wires up to specific amount based on approval limit
• Primary contact and subject matter expert for customer and third party inquiries throughout the lending relationship
• Answer customer inquiries regarding all transactions related to loan accounts
• Analyze the appropriateness of waiver requests and may negotiate exceptions
• Assist customers with credit information and credit reference requests from other companies and/or other institutions
• Adhere to operational controls to ensure safety and security of customers and banks assets
• Train, on-board and provide ongoing support for new Banking Assistants and Bankers
• Champion for implementing new processes and procedures throughout the market
• Train and disseminate new information to all necessary parties

Requirements

• High school diploma or equivalent is required
• Minimum of 7 years of experience in financial services customer service environment and/or loan documentation OR Bachelor's degree with a minimum of 5 years of experience in financial services customer service environment and/or loan documentation
• Minimum of 2 years of experience supporting commercial and/or real estate lending
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Understanding of lending process from application to final booking
• Previous knowledge of banking regulations
• Requires high level of organization, interpersonal, communications and customer relations skills
• Ability to multi-task and work with minimal supervision
• Ability to meet time sensitive deadlines
• Able to work well under pressure and handle constant interruptions