TEKsystems - New Brighton, MN
posted 2 months ago
The Executive Level Desktop Support Engineer position at TEKsystems is a critical role designed to provide high-level technical support to the Executive Leadership Team. This position is based in New Brighton, Minnesota, and requires the candidate to be onsite 100% of the time. The primary responsibility of the Executive Level Support Engineer is to assist company executives and their administrative staff with troubleshooting various technical issues, including but not limited to personal computers, telephones, and audio/visual equipment. The ideal candidate will have a strong background in providing 'white glove' support, demonstrating exceptional service orientation and the ability to quickly adapt to new technologies and processes. In this role, the Executive Level Support Engineer will manage level 3 support issues that have been escalated from lower-level support teams. This includes providing direction and training to L1 and L2 support team members. The engineer will also be responsible for developing processes related to new and existing technology, determining optimal hardware and software configurations to meet business needs, and building relationships with vendors. Additionally, the engineer will define technical requirements for applications, design system requirements based on use cases, and document new processes for both internal and client purposes. The position requires proactive communication with executives and their administrative staff to manage expectations and provide timely solutions to any issues that arise. The engineer will also be responsible for providing solutions for meeting room and event issues, ensuring seamless audio and video calls using platforms like TEAMS and ZOOM. This role demands a high level of professionalism and the ability to collaborate effectively with cross-functional teams to support the executive team’s needs.