Executive Meeting Manager-Renaissance Raleigh Hotel $50,367.20 (OEM) + bonuses

Concord Hospitality - Raleigh, NC

Full-time

Raleigh, NC

Accommodation

About the position

This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from the client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as a liaison between the customer, the Sales team, and the Event Management team.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqués that are representative of Renaissance Raleigh via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for the hotel.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group.
• Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.).
• Be willing and able to attend customer functions as needed.
• Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position.

Benefits

• Competitive wages
• Medical/dental/vision plans
• Life insurance
• Short-term/Long-term disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development opportunities
• Career advancement opportunities