Executive, Sales & Artistry - San Antonio

$90,000 - $110,000/Yr

Charlotte Tilbury Beauty - San Antonio, TX

Full-time - Mid Level

Hybrid - San Antonio, TX

Health and Personal Care Retailers

About the position

We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive. The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury Strategic Priorities at the forefront. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Responsibilities

• Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Mix of Business (MOB).
• Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
• Demonstrate entrepreneurial spirit within the parameters of the Company guidelines as a specialist amongst retail artistry brands.
• Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.
• Lead by example and consistently role model and promote MAGIC Service with the team and clients.
• Identify ways to improve Charlotte Tilbury service extended through retail employees through in-store support, training, and event execution.
• Manage customer queries and concerns using sound judgement to achieve positive outcomes.
• Work with the Education team to ensure continuous training and development is provided to the team.
• Extend exceptional customer service beyond the in-store experience, including makeup applications and proactive use of the customer database.
• Improve and evolve personal artistry skills to lead by example in all areas.
• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
• Maintain a professional appearance personally and ensure the team aligns with the CT dress code.
• Proactively anticipate staffing needs including sourcing and selecting talent to deliver business objectives.
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand.
• Facilitate high impact trainings including key in-store Retailer trainings.
• Manage and lead Sales and Artistry Coordinators through ongoing coaching and development.
• Create a positive, cohesive, cooperative team culture in store.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
• Recognize and celebrate great performance at all levels across all retailers.
• Implement door development plans and schedule support to address business growth needs.
• Manage and maximize Brand Expert payroll budget and ensure payroll is processed in a timely manner.
• Ensure that the counter is 'customer ready' from open to close of business.
• Maintain the required inventory levels and accurate stock files, escalating inventory needs as directed by channel.
• Control store expenses within budget guidelines.
• Ensure adherence to Company cash loss prevention procedures and security policies.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
• Maintain excellent counter hygiene standards and technology on counter.
• Raise operational issues for resolution in a timely manner.
• Ensure timely submission and accuracy of expenses and financial tracking of expenditures.
• Establish and develop a cooperative and mutually respectful relationship with the entire store team.
• Maximize ROI by scheduling time in store during peak business hours, including weekends.
• Build meaningful relationships through strong communication, reliability and partnership.
• Maintain retailer-specific in store standards and policies at all times.

Requirements

• 3+ years of Beauty/Luxury industry experience
• 3+ years of Beauty/Luxury retail management including managing direct reports
• Demonstrated ability in creating sales strategy and consistently achieving sales plans
• Ability to travel 75%
• Must be able to create winning partnerships with retailers
• Demonstrated success in developing winning teams
• Must possess strong strategic thinking and decision-making skills
• Ability to work independently with integrity and efficiently in a productive environment
• Intermediate skills in MS Office including MS Word, Excel, and Outlook
• Excellent communicator, both written and oral

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO