Target - Athens, GA

posted about 2 months ago

Full-time - Entry Level
Athens, GA
General Merchandise Retailers

About the position

As an Executive Team Leader (Assistant Store Manager) at Target, you will play a crucial role in creating a guest-obsessed culture that prioritizes the guest experience while delivering on store sales goals. This entry-level position is designed to provide you with the knowledge and skills necessary to build and manage a team that is focused on guest service fundamentals. You will gain experience in guest engagement, problem-solving, and retail business fundamentals, all while managing a team of hourly team members and leaders. Your responsibilities will include setting and planning departmental workloads to support business priorities, as well as recruiting and talent management of team members. In this dynamic role, no two days will be the same. You will be responsible for anticipating staffing needs, managing training completion, and engaging in meaningful development conversations with your team leaders. You will also establish a culture of accountability through clear expectations and performance management, ensuring that your team understands and feels supported in delivering exceptional guest service. Additionally, you will utilize business reporting and guest insights to identify and address opportunity areas, quickly responding to any negative guest experiences to ensure satisfaction. Your leadership will extend to creating a scheduling plan in partnership with your team leaders, managing organizational changes, and demonstrating a commitment to ethical conduct, safety, and compliance. As a key carrier, you will follow all safe and secure training processes and address any store needs that arise, including emergency situations and regulatory visits. This position requires flexibility, as you will be expected to work nights, weekends, and holidays, contributing to a fun and energetic environment that makes Target a great place to work.

Responsibilities

  • Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
  • Anticipate staffing needs, talent plan and recruit - both long and short term
  • Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
  • Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors
  • Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
  • Plan, manage and follow-up on organizational and operational change
  • Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment
  • As a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • All other duties based on business needs

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently and with a team

Nice-to-haves

  • Experience in retail management
  • Knowledge of guest service fundamentals
  • Skills in guest engagement and problem resolution

Benefits

  • Comprehensive health benefits including medical, vision, dental, and life insurance
  • 401(k) plan
  • Employee discount
  • Short term and long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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