Executive Team Leader Service & Engagement (Assistant Manager Front End) - Grand Forks, ND

$60,000 - $120,000/Yr

Target - Grand Forks, ND

Full-time - Entry Level

Grand Forks, ND

General Merchandise Retailers

About the position

As an Executive Team Leader Service & Engagement at Target, you will play a pivotal role in enhancing the guest experience by leading a team dedicated to providing exceptional service. Your primary focus will be on guest interaction and recovery, ensuring that every guest feels welcomed and valued. You will be empowered to create a seamless shopping experience across various service points, including checklanes, guest services, and digital offerings. This position requires a strong understanding of retail business fundamentals, including sales trends, inventory management, and pricing strategies, which will enable you to drive sales growth and profitability for the store. In this role, you will be responsible for building and managing a team of Guest Advocates and Service and Engagement Leaders. You will lead by example, fostering a culture of accountability and continuous improvement. Your responsibilities will include anticipating staffing needs, managing training and development for your team, and utilizing guest feedback to enhance service delivery. You will also be expected to respond swiftly to any negative guest experiences, ensuring that your team feels supported in resolving issues effectively. Your day-to-day activities will involve engaging in meaningful development conversations with your team, managing schedules to align with peak traffic times, and championing both physical and digital offerings to enhance the guest shopping experience. You will utilize reporting tools to identify areas for improvement and lead your team in delivering a hassle-free guest pick-up experience. Overall, this role is about creating a positive, guest-centric culture while achieving business objectives and driving team performance.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand your role in sales growth and how your departments contribute to total store profitability.
• Anticipate staffing needs, talent plan, and recruit both long and short term.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to any negative guest shopping experience and ensure your team feels supported.
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times.
• Manage the store experience by anticipating staffing or scheduling needs based on guest traffic and sales fluctuations.
• Champion physical and digital offerings to enhance the shopping experience.
• Utilize guest survey reporting tools to drive change in key areas impacting guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis and decision making
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team

Nice-to-haves

• Experience in retail management
• Knowledge of guest service fundamentals
• Experience in recruiting and talent management
• Ability to analyze financial and quantitative data

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance
• 401(k) plan
• Employee discount
• Short-term and long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation