Executive Team Leader Service & Engagement (Assistant Manager Front End) Philadelphia, PA

$60,000 - $120,000/Yr

Target - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

General Merchandise Retailers

About the position

As an Executive Team Leader Service & Engagement at Target, you will play a pivotal role in enhancing the guest experience by leading a team dedicated to service excellence. Your primary focus will be on creating a welcoming environment that exceeds guest expectations through effective engagement and service recovery strategies. You will be empowered to make shopping effortless for guests at various service points, including checklanes, guest services, and drive-up services. This position is not just about managing a team; it’s about fostering a culture of guest-first service that drives loyalty and satisfaction. In this role, you will gain valuable knowledge of guest service fundamentals and develop skills in problem-solving and resolution. You will also acquire insights into retail business fundamentals, including sales trends, inventory management, and pricing strategies. Your experience will include setting and planning departmental workloads to align with business priorities, managing a diverse team, and creating effective service and engagement strategies. A typical day will involve building a passionate team of Guest Advocates, driving store sales, anticipating staffing needs, and managing training and development for your team. You will engage in meaningful conversations with your team members, personalize recognition, and establish a culture of accountability. Additionally, you will utilize guest feedback to drive improvements and ensure a seamless shopping experience for all guests. Your leadership will be crucial in managing schedules that align with peak traffic times and ensuring your team is well-informed about promotions and offerings that enhance the guest experience.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand your role in sales growth.
• Anticipate staffing needs and recruit talent for both short and long term.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in meaningful development conversations with team members.
• Personalize recognition to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Respond to negative guest experiences and support your team in resolving issues.
• Own schedules that support peak traffic times and key holiday events.
• Manage the store experience based on fluctuations in guest traffic and sales.
• Champion physical and digital offerings to enhance the shopping experience.
• Utilize guest survey reporting tools to drive change in key areas.
• Lead the team to deliver an efficient guest pick-up experience.
• Work a flexible schedule that aligns with guest and business needs.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen and ability to manage conflict.
• Ability to relate well with all levels of the organization.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.

Nice-to-haves

• Experience in retail management or customer service roles.
• Familiarity with inventory management and sales strategies.
• Ability to work in a fast-paced environment and handle multiple tasks.

Benefits

• Comprehensive health benefits including medical, vision, and dental insurance.
• 401(k) retirement plan.
• Employee discount program.
• Short-term and long-term disability insurance.
• Paid sick leave and paid national holidays.
• Paid vacation.