Executive Team Leader Service & Engagement (Assistant Manager Front End)- Sarasota, FL

$60,000 - $120,000/Yr

Target - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

General Merchandise Retailers

About the position

As an Executive Team Leader Service & Engagement at Target, you will play a pivotal role in enhancing the guest experience by leading a team dedicated to service excellence. Your primary focus will be on creating a welcoming environment that exceeds guest expectations through effective interaction and service recovery. You will be empowered to make shopping effortless and seamless for guests at various service points, including checklanes, guest services, and drive-up services. This position requires a strong understanding of retail business fundamentals, including sales trends, inventory management, and guest shopping patterns, which will enable you to drive total store sales and profitability. In this role, you will build and manage a team of passionate Guest Advocates and Service and Engagement Leaders. You will be responsible for anticipating staffing needs, talent planning, and recruiting both short and long-term. Your leadership will involve engaging in meaningful development conversations with your team, ensuring they are well-trained and equipped to deliver exceptional service. You will also establish a culture of accountability, setting clear expectations and managing performance to reinforce critical service behaviors. Your day-to-day responsibilities will include managing schedules to align with peak traffic times, responding to guest feedback, and utilizing reporting tools to drive improvements in guest experience. You will be expected to lead your team in delivering a hassle-free guest pick-up experience and to stay informed about upcoming promotions and events to effectively educate guests. Additionally, you will uphold a culture of ethical conduct and safety, ensuring compliance with all training and processes. This role is dynamic and requires flexibility, as you will work a schedule that meets both guest and business needs, including early mornings, evenings, and weekends.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand your role in sales growth.
• Anticipate staffing needs and talent plan for both short and long term.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in meaningful development conversations with team members.
• Personalize recognition and appreciation to reinforce guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Quickly respond to negative guest experiences and de-escalate situations.
• Own schedules that support peak traffic times and key holiday events.
• Manage the store experience based on fluctuations in guest traffic and sales.
• Champion physical and digital offerings to enhance the shopping experience.
• Utilize guest survey reporting tools to drive change in guest experience.
• Lead the team to deliver an efficient guest pick-up experience.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Ability to relate well with all levels of the organization.
• Strong cognitive skills, including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.

Nice-to-haves

• Experience in retail management or customer service roles.
• Knowledge of inventory management and sales strategies.
• Experience in team leadership and development.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount program.
• Short term and long term disability insurance.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.