Executive Team Leader Service & Engagement (Assistant Manager Front End)- Sarasota, FL

$60,000 - $120,000/Yr

Target - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

General Merchandise Retailers

About the position

As an Executive Team Leader Service & Engagement at Target, you will play a pivotal role in enhancing the guest experience by leading a team dedicated to providing exceptional service. Your primary focus will be on building a culture that prioritizes guest interaction and service recovery, ensuring that every guest feels welcomed and valued. You will be empowered to make shopping effortless and seamless for guests at various service points, including checklanes, guest services, and drive-up services. This position requires a strong understanding of retail business fundamentals, including department sales trends, inventory management, and pricing strategies, which will enable you to drive total store sales and profitability. In this role, you will be responsible for recruiting, training, and managing a team of Guest Advocates and Service and Engagement Leaders. You will set clear expectations and performance management strategies to foster a culture of accountability and continuous improvement. Your day-to-day responsibilities will include anticipating staffing needs, managing schedules to align with peak traffic times, and ensuring that your team is well-informed about upcoming promotions and events. You will also utilize guest feedback and survey tools to identify areas for improvement and coach your team accordingly. The Executive Team Leader will engage in meaningful development conversations with team members, personalizing recognition to reinforce positive behaviors and promote a guest-centric culture. You will be expected to respond quickly to any negative guest experiences, de-escalating situations and ensuring that your team feels supported in making things right for the guest. This role is dynamic and requires flexibility, as you will work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand your role in sales growth and how your departments contribute to total store profitability.
• Anticipate staffing needs, talent plan, and recruit both long and short term.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to any negative guest shopping experience by de-escalating the situation.
• Own schedules that support peak traffic times and key holiday events.
• Manage the store experience by anticipating staffing or scheduling needs based on guest traffic and sales fluctuations.
• Be the champion of physical and digital offerings to enhance the shopping experience.
• Utilize guest survey reporting tools to drive change in key areas impacting guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis and decision making
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team

Nice-to-haves

• Experience in retail management
• Knowledge of guest service fundamentals
• Experience in recruiting and talent management

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance
• 401(k) plan
• Employee discount
• Short term and long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation