Target - Lynnwood, WA
posted 3 months ago
As an Executive Team Leader Service & Engagement at Target, you will play a pivotal role in enhancing the guest experience by leading a team dedicated to service excellence. Your primary focus will be on creating a welcoming environment that exceeds guest expectations through effective engagement and service recovery strategies. You will be empowered to make shopping effortless for guests at various service points, including checklanes, guest services, and drive-up services. This position requires a strong understanding of retail business fundamentals, including sales trends, inventory management, and guest shopping patterns, which will enable you to drive sales growth and profitability across the store. In this role, you will build and manage a team of passionate Guest Advocates and Service and Engagement Leaders. You will be responsible for recruiting, training, and developing your team to ensure they are equipped to provide exceptional service. Your leadership will involve setting clear expectations, providing continuous education opportunities, and fostering a culture of accountability and recognition. You will also engage in meaningful development conversations with your team members to support their career growth within the Service and Engagement path. A typical day will involve anticipating staffing needs, managing schedules to align with peak traffic times, and responding to guest feedback to drive improvements in service delivery. You will utilize guest survey tools to identify areas for enhancement and coach your team accordingly. Additionally, you will be the champion of Target's physical and digital offerings, ensuring your team is knowledgeable about promotions and services that enhance the guest experience. Your ability to manage conflict, lead by example, and maintain a positive team culture will be essential to your success in this role.