Executive Team Leader, Service & Engagement - West Seattle

About the position

The Service & Engagement Executive Team Leader at Target is responsible for leading a team focused on delivering exceptional guest service and engagement. This role emphasizes building a guest-first culture, managing team performance, and driving store sales through effective service strategies. The leader will engage with guests, manage staffing needs, and ensure a seamless shopping experience across various service channels.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders.
• Drive total store sales and understand the role in sales growth.
• Anticipate staffing needs and recruit talent for both short and long term.
• Manage leaders to ensure training completion and provide continuous education opportunities.
• Engage in meaningful development conversations with team members.
• Personalize recognition to reinforce guest service behaviors.
• Establish a culture of accountability through performance management.
• Understand business reporting and guest insights to address opportunity areas.
• Respond to negative guest experiences and support team in resolution.
• Own schedules to support peak traffic times and key events.
• Manage store experience based on guest traffic and sales fluctuations.
• Champion physical and digital offerings to enhance guest shopping experience.
• Stay updated on major promotions and events.
• Utilize guest survey tools to drive change in guest experience.
• Lead the team to deliver an efficient guest pick-up experience.
• Work a flexible schedule that aligns with guest and business needs.
• Demonstrate ethical conduct, safety, and compliance in all operations.

Requirements

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Ability to relate well with all levels of the organization.
• Strong cognitive skills including problem analysis and decision making.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.

Nice-to-haves

• Experience in retail management or guest service roles.
• Knowledge of retail business fundamentals.
• Experience in recruiting and talent management.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount program.
• Short term and long term disability insurance.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.