Executive Technical Support Specialist

Bausch & Lomb - Bridgewater, NJ

Full-time - Mid Level

Bridgewater, NJ

10,001+ employees

Miscellaneous Manufacturing

About the position

Bausch + Lomb is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world. The IT Executive Support Technician is responsible for providing onsite, white-glove IT support to the C-Level Executive Team. This role serves as the single point of contact for all technology-related issues and requests from the executive team, ensuring a highly proactive and responsive service. The ideal candidate will have a proven track record of supporting C-Level executives, demonstrating exceptional communication and collaboration skills, and the ability to deliver support outside of regular business hours when necessary.

Responsibilities

• Onsite analysis, diagnosis, and resolution of various technology issues (computers, printers, servers, network, and applications) for the C-Level Executive Team.
• Providing in-person technical support.
• Provide on-site support for all critical meetings, including the Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings.
• Installation, configuration, maintenance, monitoring, and troubleshooting of hardware and software.
• Preparing and documenting devices for legal hold for data retention.
• Maintaining positive relationships with executives and providing training as needed.
• Collaborating with network and infrastructure technicians and systems administrators for efficient computing and network environment operation.
• Documenting IT-related procedures and processes.
• Developing solutions and managing multiple tasks independently and with the team.
• Serving as a liaison with third-party vendors and responding promptly to incoming calls or emails regarding hardware or software problems.
• Maintaining inventory of components and equipment and assisting in handling all equipment appropriately.

Requirements

• Associates or bachelor's degree in information systems, Computer Science, or significant related experience.
• 3 or more years of work experience in IT, working closely with C-Level executives.
• A+ Certification and Microsoft Certified Professional or other industry certifications preferred.
• Strong experience in troubleshooting, repairing, and installing computer hardware and software, and coordinating the installation of PC systems.
• Working knowledge of networking and communications protocols, MS Windows OS, and MS Office support.
• Knowledge of Active Directory, Microsoft Intune, and network services (DNS & DHCP) is a plus.
• Experience with Zero-Touch hardware deployments.
• Ability to train and guide less-experienced individuals.
• Strong written and verbal communication skills, attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently and part of a team, learning new systems and hardware as implemented.
• Strong customer service focused.

Nice-to-haves

• Knowledge of Active Directory, Microsoft Intune, and network services (DNS & DHCP) is a plus.
• Experience with Zero-Touch hardware deployments.