Executive Vice President of Operations - Wynn Las Vegas

Wynn Resorts - Las Vegas, NV

Full-time - Executive

Las Vegas, NV

Accommodation

About the position

The Executive Vice President of Operations for Wynn Las Vegas will provide leadership and direction for property operations. This role encompasses a wide range of responsibilities, including oversight of Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife, Golf Operations, and Horticulture. The Executive Vice President will establish both short- and long-term operational goals for the property, managing all operating costs, budgets, and forecasts to ensure that the property meets its stated financial goals while delivering excellent guest service. This position is pivotal in setting operational strategy and ensuring alignment with the overall strategy of the organization, identifying and maximizing opportunities for operational departments and company success, while maintaining all Wynn Values and standards. The Executive Vice President will be fully accountable for the financial performance, daily operations, guest satisfaction, and employee satisfaction across all areas of responsibility. In this role, the Executive Vice President will ensure the implementation of the company's core values and property standards, which include caring about everyone and everything, showing never-ending attention to detail, taking responsibility, and always striving to be better. The position requires establishing and implementing departmental goals, objectives, policies, and operating procedures, while monitoring and evaluating operational effectiveness and implementing necessary changes for improvement. The Executive Vice President will be held accountable for departmental performance and will oversee the accuracy, confidentiality, and thoroughness of departmental policies and procedures. This includes managing the performance of team members, ensuring compliance with internal policies and federal and state laws, and effectively working with local union partners and collective bargaining agreements. The Executive Vice President will also create and administer departmental operating budgets and financial controls, ensuring that departments deliver and maintain a maximum level of property-wide service and satisfaction. This role involves facilitating communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate. The Executive Vice President will oversee all hiring, performance management, and employee engagement within the department, providing training opportunities and constructive feedback to team members. Additionally, the position requires reviewing major contracts, coordinating contract compliance, and managing internal and external guest relations with patience, tact, and diplomacy. The Executive Vice President will promote a positive, fair, and ethical work environment, creating an enthusiastic service-oriented culture and providing leadership in developing employee engagement strategies.

Responsibilities

• Provide leadership and direction for property operations across various departments.
• Establish short- and long-term operational goals for the property.
• Manage operating costs, budgets, and forecasts to meet financial goals.
• Set operational strategy and ensure alignment with overall company strategy.
• Identify and maximize opportunities for operational departments and company success.
• Maintain Wynn Values and standards while ensuring excellent guest and team member experience.
• Implement departmental goals, objectives, policies, and operating procedures.
• Monitor and evaluate operational effectiveness and implement changes for improvement.
• Ensure compliance with internal policies and federal and state laws.
• Create and administer departmental operating budgets and financial controls.
• Facilitate communication throughout the property by organizing meetings with team members.
• Oversee hiring, performance management, and employee engagement within the department.
• Provide training opportunities and constructive feedback to team members.
• Review major contracts and coordinate contract compliance and problem resolution.
• Manage internal and external guest relations with patience and diplomacy.
• Promote a positive, fair, and ethical work environment.

Requirements

• Bachelor's Degree or above in a related field or equivalent experience required.
• Minimum 10 years of Gaming and Hospitality experience, with 7 years in a leadership role required.
• Basic computer skills and knowledge of Microsoft Office are required.
• Experience with planning and project management is necessary.
• Outstanding organizational, interpersonal, and administrative skills are essential.
• Excellent attention to detail is required.
• Knowledge of union and non-union working environments preferred.
• Ability to read, analyze, and interpret documents such as policy manuals and maintenance instructions.
• Fluency in English is required; a second language is a plus.
• Ability to write detailed instructions and correspondence.

Nice-to-haves

• Experience in a high-volume hospitality environment.
• Knowledge of financial planning and forecasting.
• Strong negotiation and problem-solving skills.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Employee discounts on services and products.