About the position
The Exit Booth Agent at Fresno Yosemite Airport is a vital role within Enterprise Mobility, which operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. This position is designed for individuals who are passionate about providing exceptional customer service and ensuring a smooth rental car process for customers. The Exit Booth Agent will be responsible for various tasks that contribute to the overall customer experience, including preparing rental documents, verifying vehicle information, and assisting customers with their inquiries. The ideal candidate will thrive in a fast-paced environment and be committed to maintaining the high standards of service that Enterprise Mobility is known for. As an Exit Booth Agent, you will be the face of the company, interacting directly with customers as they complete their rental process. Your role will involve not only the administrative aspects of the rental process but also providing personalized service to enhance the customer experience. This includes greeting customers, providing directions, and resolving any service issues that may arise. The position requires attention to detail and a proactive approach to customer service, ensuring that every customer feels valued and well taken care of. The work schedule for this part-time position is approximately 25 hours per week, with availability required from Thursday to Monday during specified hours. This flexibility is essential to accommodate the needs of our customers, especially during peak travel times. The starting pay for this position is $18.50 per hour, and employees will have access to various benefits, including rental car discounts and a retirement savings plan with a 401k option. Training and development opportunities are also provided to help employees grow within the company.
Responsibilities
- Prepare all rental documents accurately and completely
- Verify car information and VIN number for security and car control
- Provide additional service to Emerald Aisle members by offering our refueling option
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensure that the Booth is stocked with appropriate supplies to meet the needs of our customers
- Provide all customers with undivided attention while assisting them at the exit booth
- Make eye contact and greet all customers; thank customers at the conclusion of all transactions
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meet the needs of the customer
Requirements
- Must be at least 18 years of age
- Must have a minimum of 1 year experience handling customer service responsibilities
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
- Must be able to understand, read, write, and speak English
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Benefits
- Employee rental car discounts
- Retirement savings plan including 401k
- Training and development
