Experience Analyst

Navy Federal Credit Union - Winchester, VA

Full-time - Entry Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The position focuses on advanced research and discovery within the analytics landscape to better understand and respond to member needs. The role involves independent work with limited guidance, conducting complex analyses, and collaborating cross-functionally to identify product opportunities and develop innovative solutions that enhance member experiences.

Responsibilities

• Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members' needs
• Analyze and synthesize internal and external insights and marketplace trends; focus on creating value for members
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Analyze and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
• Collaborate with team members, key partners, and business units across the credit union, regularly engaging on the journey vision
• Proactively identify opportunities and potential improvements based on research & data insights
• Engage in product team decision making, proposing initiatives based on data
• Communicate and present findings to senior management and the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and 'executive-ready' presentations
• Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
• Know the key metrics to be measured and how to measure them
• Produce data-driven analysis to substantiate hypotheses
• Assist management with integrating user research and market analysis into member strategy
• Analyze product usage and other empirical data to make recommendations regarding product prioritization
• Apply Agile/Lean principles to continuously improve the product and product team
• Perform other related duties as required

Requirements

• Business acumen with ability to leverage expertise with credibility and impact
• Effective skill delivering effective presentations to groups of various sizes
• Experience analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
• Exposure to working in an agile environment
• Strong communication and collaborative skills
• Ability to develop and maintain strong relationships across the organization
• Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
• Working knowledge of analytics, user experience design and business impact
• Advanced skills collecting, analyzing and interpreting customer data from various sources, including surveys, feedback and transactional data to identify trends and insights to inform member strategy

Nice-to-haves

• Bachelor's degree in Business or related field
• Background in strategy, analytics, analysis or consulting
• Knowledge of credit union operations/processes and procedures

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies to work for in various categories