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Ulta Beauty - Tyler, TX
posted about 2 months ago
About the position
The Experience Manager (EM) at Ulta Beauty is responsible for leading a high-performing team to deliver exceptional guest experiences and drive top-line sales growth in retail and services. This role encompasses overseeing salon services, boutiques, and retail sales while ensuring compliance with company standards. The EM is accountable for metrics such as Net Promoter Score (NPS) and is expected to foster a culture of accountability, performance, and guest satisfaction.
Responsibilities
- Lead a team of stylists, estheticians, and guest coordinators to achieve sales and service goals.
- Drive company profitability through operational excellence and top-line sales growth.
- Attract, hire, and retain a diverse team of top talent for the salon and boutiques.
- Promote a culture of accountability to meet or exceed store goals related to services and retail sales.
- Perform makeup applications and skincare analysis to enhance guest service experience.
- Ensure compliance with Ulta Beauty's policies and procedures, including the Infection Control Policy.
- Utilize company tools to manage scheduling and store workload effectively.
- Support continuous improvement by adopting company initiatives and technology.
Requirements
- Bachelor's degree preferred.
- Valid Cosmetology license and/or cosmetology management license as required by state law.
- 2-3+ years of relevant retail management experience.
- Proven ability to drive top-line sales and manage payroll budgets.
- Advanced competency in salon services and guest experience management.
- Experience in attracting, developing, and motivating a team.
Nice-to-haves
- Experience with financial management and interpreting reporting data.
- Proficient with basic technology including Point of Sale systems and Microsoft Office.
- Strong organizational skills to manage multiple tasks effectively.
Benefits
- Competitive salary and performance bonuses.
- Employee discounts on products and services.
- Opportunities for professional development and training.
