Experience Manager
Ulta Beauty•Rocky Mount, NC
379d
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About The Position
The Experience Manager (EM) at Ulta Beauty is responsible for leading a high-performing team to deliver exceptional guest experiences and drive top-line sales growth in retail and services. This role encompasses overseeing salon services, boutiques, retail sales, and guest satisfaction, with a strong focus on performance metrics such as Net Promoter Score (NPS). The EM is expected to foster a culture of accountability, develop team members, and ensure compliance with company standards while promoting a positive and inclusive work environment.
