Ulta Beauty - Spring, TX
posted about 2 months ago
Full-time - Mid Level
Spring, TX
10,001+ employees
Health and Personal Care Retailers
About the position
The Experience Manager (EM) at Ulta Beauty is responsible for leading a high-performing team to deliver exceptional guest experiences and drive sales growth in retail and services. This role encompasses overseeing salon services, boutiques, and retail sales while ensuring compliance with company standards. The EM is accountable for metrics such as Net Promoter Score (NPS) and is expected to foster a culture of accountability, performance, and guest satisfaction.
Responsibilities
- Lead a team of stylists, estheticians, and guest coordinators to achieve sales and service goals.
- Drive company profitability through operational excellence and top-line sales growth.
- Address underperforming metrics and develop strategies for improvement.
- Perform makeup applications and skincare analysis to enhance guest service.
- Attract, hire, and retain a diverse team of top talent for the salon and boutiques.
- Support professional development and training for associates.
- Ensure compliance with company policies and standards.
- Utilize scheduling and task management tools to optimize store operations.
- Communicate business trends and operational challenges to leadership.
Requirements
- Bachelor's degree preferred.
- Valid Cosmetology license and/or cosmetology management license as required by state law.
- 2-3+ years of relevant retail management experience.
- Proven success in driving top-line sales and managing payroll budgets.
- Advanced competency in salon services and guest experience.
- Strong leadership skills with experience in team development and motivation.
- Proficient with basic technology, including Point of Sale systems and Microsoft Office.
Nice-to-haves
- Experience in a fast-paced retail environment.
- Knowledge of Board of Cosmetology regulations.
- Strong organizational skills to manage multiple tasks.
Benefits
- Competitive salary
- Employee discounts on products and services
- Opportunities for professional development and training
- Flexible scheduling options
