Citizens Bank - Johnston, RI
posted 2 months ago
Citizens Wealth Management offers industry-leading, innovative solutions crafted for the complex needs of high-net-worth individuals, families, and foundations. In this role, you will be responsible for leading an agile pod and managing a cross-functional team of technologists, designers, researchers, and marketers to drive the design and implementation of a streamlined state-of-the-art account onboarding platform. The Experience Owner II (EO2) will combine strategy, thought leadership, teamwork, influence, and execution skill to craft the way Citizens Wealth Management acquires new and engages with existing Wealth Management prospects and clients. The EO2 collaborates with business, technology, and analytics partners to prioritize and deliver new features from conception through production in agile development, ensuring key outcomes and goals are met. The EO2 role will define, develop, and lead the implementation of product roadmaps and capabilities to support business and customer needs. The EO2 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. The EO2 will use a collaborative approach and “digital-first” mindset to help Citizens Bank create and implement an innovative, flexible, and scalable Account Onboarding platform that supports Private Wealth Management and Citizens Wealth Management lines of business. The EO2 will partner with stakeholders to foster an agile mindset across product teams to drive optimal team performance. Finally, the EO2 will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the neighborhood lead, the EO will also co-develop the roadmap for continuous growth and improvement of product outcomes and customer experience.