Experience Specialist/Receptionist: Ankeny Pediatrics

UnityPoint Health - Ankeny, IA

Full-time - Entry Level

Ankeny, IA

Hospitals

About the position

The Experience Specialist/Receptionist at Ankeny Pediatrics serves as the first point of contact for patients, responsible for greeting them and managing various administrative tasks to ensure a smooth patient experience. This role emphasizes customer service, empathy, and compassion, making it essential for creating a welcoming environment in the clinic.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records.
• Obtains signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver's licenses.
• Adheres to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately.
• Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM.
• Balances team and individual responsibilities; is open and objective to other's views; gives and welcomes feedback; contributes to positive team goals; and puts the success of the team above own interests.
• Opens and/or closes the clinic following specific guidelines of the individual clinic.
• Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Performs functions other than described due to extenuating circumstances.
• Other duties as assigned.

Requirements

• High School Degree or Vocational School Graduate
• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!

Benefits

• Competitive Total Rewards program with benefits options that align with employee needs and priorities.
• Commitment to team members and recognition as a Top 150 Place to Work in Healthcare.
• Support and development opportunities for career growth.
• Diversity, Equity, and Inclusion commitment ensuring all voices are heard.
• Community involvement opportunities to improve health in the community.