Experience Team (EX) - Product Content Internships (Tech Writer and Tech Editor) - Summer 2025

$54,392 - $74,214/Yr

ServiceNow - San Diego, CA

Full-time - Intern

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Product Content Internships at ServiceNow provide students with an opportunity to gain hands-on experience in technical writing and editing within a dynamic team environment. Interns will engage in creating and editing product documentation, collaborating with development teams, and participating in various professional development activities throughout the 12-week summer program.

Responsibilities

• Creating product documentation for end users and system administrators
• Learning to author in a variety of environments, primarily DITA/XML
• Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
• Working closely with multiple development teams in an Agile environment
• Conducting peer reviews of documentation
• Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
• Contributing to terminology development in English
• Aligning English and target language terminology in Acrolinx and XTM
• Proposing solutions to terminology and grammar issues in Acrolinx that writers or editors report
• Creating a project related to the tools and processes within the editing team, supervised by a staff editor

Requirements

• Currently pursuing a Bachelors or Master's degree in Liberal Arts, Communications, Technical Communications, or related field
• Graduating December 2025, or later
• Able to work full time for 12-weeks during the summer
• Ability to provide a solid writing sample demonstrating research, analysis, and critical thinking skills
• Experience working in markup languages such as DITA, HTML, XML, or SGML
• Ability to obtain information through research, interviews, and experimentation
• Passionate about writing and improving the writing of others
• Ability to explain technical concepts in clear and concise prose
• Ability to interact collaboratively with peers from different cultural backgrounds

Nice-to-haves

• Experience in technical writing or editing
• Familiarity with Agile development processes
• Knowledge of translation management systems like Acrolinx and XTM

Benefits

• Base pay of $26.15 - $35.68
• Equity options (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs