Vortex Industries - Portland, OR

posted 2 months ago

Full-time - Mid Level
Portland, OR
Specialty Trade Contractors

About the position

Vortex Doors, recognized as America's premier commercial and industrial door repair company, is on the lookout for a dedicated and experienced Commercial Door Technician. This role is pivotal in ensuring the installation, repair, and maintenance of a wide range of doors, docks, and associated hardware, all while adhering to safety and efficiency standards. The ideal candidate will possess a minimum of four years of experience in the door industry, showcasing a strong mechanical aptitude and a commitment to delivering high-quality workmanship. As a technician, you will be responsible for diagnosing and resolving various door-related issues, ensuring that all installations comply with safety and building codes. Your role will also involve providing exceptional customer service, maintaining accurate records of service visits, and performing quality checks on all installations and repairs. At Vortex, we pride ourselves on offering a diverse range of service calls, allowing our technicians to engage with various challenges in the field. We provide industry-leading training at our state-of-the-art facility, covering everything from commercial and retail door openings to automatic doors and hardware. Our commitment to employee growth is evident through our continued learning opportunities, which include training on manual operated doors and dock equipment, as well as options for industry certifications. We foster a strong safety culture and a positive work environment, ensuring that our employees feel valued and recognized for their contributions. Additionally, we offer comprehensive pay and benefits, including health insurance, a 401(k) match, paid holidays, and a vacation/sick program, along with company-provided uniforms, tools, and vehicles for conducting service visits.

Responsibilities

  • Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
  • Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
  • Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
  • Ensure that all installed doors meet safety and building code regulations and standards.
  • Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
  • Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
  • Diagnose, identify, and resolve technical issues with doors efficiently.
  • Communicate with customers offering cost-effective solutions.
  • Perform quality checks on installations and repairs to ensure they meet the company's unsurpassed quality standards.

Requirements

  • Excellent mechanical and technical skills.
  • Physically able to move items weighing 50 lbs. or higher.
  • Physical ability to continuously lift and bend, climb ladders up to 20' in height, work on knees for extended periods of time and proficient operating power tools.
  • Possess interpersonal skills to relate to customers and solve issues.
  • Excellent communication skills to collaborate with others under any type of condition.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to relay information in a fast-paced environment.
  • Ability to be persuasive with customers when necessary.
  • Attention to detail and a commitment to quality workmanship.
  • Reliable and self-motivated.
  • High school diploma or equivalent.
  • 4+ years' experience in the commercial door service industry.
  • AAADM certified a plus.
  • Knowledge of various door types, brands, and hardware.
  • Ability to use hand and power tools effectively.
  • Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
  • Knowledge of safety regulations and adherence to safety protocols.
  • Knowledge of computers.

Nice-to-haves

  • AAADM certification is a plus.

Benefits

  • Health insurance
  • 401(k) matching
  • Company provided uniform
  • Tools provided
  • Annual boot allowance
  • Use of company provided vehicle for customer service visits
  • 8 company paid holidays
  • Vacation/Sick program
  • Comprehensive pay
  • Strong safety culture
  • Positive work environment
  • Recognitions and rewards
  • Continued learning classes on manual operated doors and dock equipment training for industrial openings and options for industry certifications.
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