Experienced Commercial Door Technician

$51,022 - $76,211/Yr

Vortex Industries - Riverside, CA

Full-time - Mid Level

Riverside, CA

Specialty Trade Contractors

About the position

Vortex Doors, recognized as America's premier commercial and industrial door repair company, is on the lookout for a dedicated and experienced Commercial Door Technician. This role is pivotal in ensuring the installation, repair, and maintenance of a wide range of doors, docks, and associated hardware, all while adhering to safety and building code regulations. The ideal candidate will have a minimum of four years of experience in the door industry, showcasing a strong mechanical aptitude and a commitment to delivering high-quality workmanship. As a technician, you will be responsible for troubleshooting and resolving various door-related issues, ensuring that all installations meet the company's rigorous quality standards. Your role will also involve direct interaction with customers, providing them with solutions and maintaining accurate records of service visits and repairs. At Vortex, we pride ourselves on offering a dynamic work environment with a variety of service calls that challenge your skills and expertise. Our technicians benefit from industry-leading training at our state-of-the-art facility, covering everything from commercial and retail door openings to automatic doors and hardware. We are committed to fostering a positive work culture that emphasizes safety, recognition, and opportunities for career advancement. With continued learning classes and the potential for industry certifications, you will have the chance to grow your career while contributing to our mission of providing exceptional service to our customers.

Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repairs on door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, including locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently.
• Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company's quality standards.

Requirements

• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20' in height, and work on knees for extended periods of time.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and self-motivated.
• High school diploma or equivalent.
• 4+ years' experience in the commercial door service industry.
• AAADM certified a plus.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.

Nice-to-haves

• AAADM certification is a plus.

Benefits

• Health insurance
• 401(k) matching
• Company provided uniform
• Tools provided by the company
• Annual boot allowance
• Use of company provided vehicle for customer service visits
• 8 company paid holidays
• Vacation/Sick program
• Comprehensive pay and health benefits
• Strong safety culture
• Positive work environment
• Recognitions and rewards
• Continued training and learning opportunities.