Experienced Customer Experience Training Professional

Honeywell International - Duluth, GA

Full-time - Mid Level

Hybrid - Duluth, GA

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Customer Experience Training Professional at Honeywell, you will have the opportunity to shape the training strategy and initiatives that will drive our organization's customer experience to new heights. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels. As a member of the Customer Experience Training team, you will collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills. By designing and delivering engaging and interactive training programs, you will empower our employees to deliver exceptional customer experiences that set us apart from our competitors. In this role, you will impact the organization by enhancing customer experiences, improving employee capabilities, aligning with the customer experience strategy, cultivating a customer-centric culture, driving continuous improvement, and contributing to organizational growth and success. Your contributions will solidify the organization's position as a leader in delivering exceptional customer experiences and set new standards of excellence in the industry.

Responsibilities

• Develop and lead the overall Customer Experience training strategy and initiatives across the organization.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
• Lead a team of training professionals and subject matter experts.
• Partner with senior leadership to shape the customer experience vision and strategy.
• Utilize data-driven insights to measure the effectiveness of training programs.
• Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.
• Stay updated with industry trends and best practices in customer experience training.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.

Requirements

• 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs.
• Proven team leader for teams with individual contributors and managers.
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and mentoring teams of training professionals and subject matter experts.
• Excellent communication and presentation skills.
• Ability to effectively communicate complex concepts and ideas to diverse audiences.
• Advanced knowledge of instructional design principles and adult learning methodologies.
• Experience in developing engaging and interactive training materials and resources.
• Experience in managing training programs in a global organization.
• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.
• Strong analytical and problem-solving skills.
• Ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.

Nice-to-haves

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to achieve training goals and objectives.
• Strong project management skills.
• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.
• Experience in driving a learning culture within an organization.
• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

Benefits

• Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development