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Experienced Customer Service Representative & Scheduler
$41,600 - $52,000/Yr
East Coast Fireplace & Sweeps - Allentown, NJ
posted about 2 months ago
Full-time - Entry Level
Allentown, NJ
About the position
East Coast Fireplace & Sweeps is seeking an experienced Customer Service Representative to join their team in Allentown, NJ. This full-time position focuses on delivering exceptional customer service while managing scheduling and routing of jobs efficiently. The ideal candidate will possess strong communication skills and a professional demeanor, ensuring client satisfaction and effective resolution of inquiries and complaints.
Responsibilities
- Set appointments, schedule & route jobs efficiently while prioritizing customer service.
- Respond professionally to customer inquiries via phone, email, and text.
- Assist customers with scheduling appointments and providing information about services.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate customer records and databases.
- Communicate effectively with the team of technicians to ensure timely service completion.
- Maintain a professional and positive attitude at all times.
Requirements
- Minimum of 1 year of experience in customer service.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in high-stress situations.
- Exceptional problem-solving abilities.
- Proficiency in customer service software and scheduling optimization.
- High school diploma or equivalent; college degree preferred.
Nice-to-haves
- Experience with CRM software
- Previous experience in employee relations
- Experience in a high-growth company environment.
Benefits
- Health insurance
- Professional development assistance
- Referral program
