Experienced Customer Service Representative

$39,229 - $59,862/Yr

Geico - Depew, NY

Full-time - Entry Level

Depew, NY

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO is designed for individuals who excel in problem-solving and customer support. This position serves as the first point of contact for policyholders, addressing their inquiries regarding billing, policy changes, and providing tailored recommendations. The role emphasizes delivering exceptional customer service and offers significant growth opportunities within the company.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to policyholders based on their needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Support customers in a fast-paced, high-volume call center environment.

Requirements

• Experience in providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development.
• Solid computer and multi-tasking skills.
• Minimum of a high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures