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Experienced Customer Service Representative
$39,229 - $59,862/Yr
Geico - East Aurora, NY
posted 22 days ago
Full-time - Entry Level
East Aurora, NY
Insurance Carriers and Related Activities
About the position
The Customer Service Representative role at GEICO is designed for individuals who are passionate about providing exceptional service to policyholders. This position involves being the first point of contact for customers, addressing their inquiries regarding billing, making policy changes, and offering recommendations. The role emphasizes personal service and aims to enhance customer satisfaction while providing opportunities for career growth within the company.
Responsibilities
- Answer customer inquiries regarding billing questions.
- Make policy changes as requested by customers.
- Provide recommendations to customers based on their needs.
- Deliver personalized service to demonstrate the value of being insured by GEICO.
- Maintain a high level of customer satisfaction through effective communication.
Requirements
- Experience in providing outstanding customer service.
- Effective communication skills with an emphasis on listening and empathy.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and adapt to changes quickly.
- Open to feedback for performance improvement.
- Solid computer and multi-tasking skills.
- Minimum of a high school diploma or equivalent.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
