Experienced Customer Service Representative

$42,640 - $42,640/Yr

Geico - Southlake, TX

Full-time - Entry Level

Southlake, TX

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO in Dallas, TX, is designed for individuals who are passionate about providing exceptional customer service. This position serves as the first point of contact for policyholders, addressing their inquiries, making policy adjustments, and offering recommendations. The role emphasizes problem-solving and personalized service, contributing to the overall customer experience and satisfaction. With opportunities for career growth and salary increases, this position is ideal for those looking to advance in a dynamic environment.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Assist customers in resolving issues and concerns effectively.

Requirements

• Experience providing outstanding customer service.
• Effective communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer skills and ability to multitask.
• Minimum of high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures