Experienced Hostess

Little Hen - Miami, FL

Part-time,Full-time - Entry Level

Miami, FL

Food Services and Drinking Places

About the position

The Hostess position at Little Hen is a vital role that focuses on creating a welcoming atmosphere for guests in an English-inspired breakfast and brunch boutique. The hostess will be responsible for managing guest interactions, ensuring efficient table turnover, and maintaining a clean reception area, all while providing excellent customer service in a fast-paced environment.

Responsibilities

• Greet and welcome guests with a warm and friendly demeanor
• Manage the restaurant's waiting list and ensure efficient table turnover
• Escort guests to their designated tables and provide menus
• Answer phone calls
• Maintain a clean and organized reception area
• Communicate with servers and management to ensure smooth dining experiences
• Address customer inquiries and concerns promptly and professionally

Requirements

• Previous experience as a hostess or in a customer service role
• Excellent interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask and work under pressure
• Flexibility to work mornings, weekends, and holidays as needed
• Knowledge of reservation systems and basic computer proficiency
• Proficiency using Resy OS preferred

Benefits

• Employee discount
• Paid time off