EXPERIENCED IT DIRECTOR FOR FAMILY OFFICE IN CHICAGO, IL

$200,000 - $225,000/Yr

Confidential Employer - Chicago, IL

Full-time - Senior

Chicago, IL

About the position

The IT Director for a private family office in Chicago is responsible for overseeing and managing home technology systems across multiple properties, ensuring seamless operation and security. This role requires a deep understanding of modern home technology, strong communication skills, and the ability to provide exceptional service to high-net-worth clients. The IT Director will manage technology services, troubleshoot issues, and perform preventative maintenance, while also fostering positive relationships with staff, vendors, and family members.

Responsibilities

• Ensure the seamless operation and security of technology systems across all properties
• Establish preventative maintenance and troubleshooting protocols for home technology systems
• Interact directly with principals to address their needs and provide tailored solutions
• Oversee technology projects, manage vendor relations, and guide decision-making processes
• Provide secure and reliable service at all properties, ensuring peak performance of technology-related products and systems
• Deliver white-glove service to troubleshoot and resolve technology issues promptly
• Provide expert-level support for MAC-related technical issues, including hardware, software, and network connectivity
• Diagnose and troubleshoot a variety of MAC OS problems, ensuring timely and effective resolution
• Assist users with MAC setup, configuration, and ongoing maintenance
• Manage and develop the Home Technology and AV specialist, deploying resources as needed
• Establish preventative maintenance systems for all technology, devices, and equipment
• Collaborate with the Family Office team and technology vendors on bids, projects, scopes of work, installations, and repairs
• Create user-friendly guides for principals and the family office team to facilitate technology use
• Maintain clear documentation of tech equipment used in each residence and make recommendations for upgrades
• Be available on-demand for the principal, accommodating international travel across different time zones
• Develop and provide training on acceptable IT use, risk management, incident response, and security protocols
• Periodically brief senior management on the status of security systems and protocols
• Review reports and evaluate responses to any security incidents
• Stay informed on emerging security threats, technical challenges, and developments in system protection and IT security standards
• Perform other related IT duties as assigned

Requirements

• Minimum of 10 years of relevant experience managing home technology operations for private individuals or as a technician for an AV firm or corporation
• Deep understanding of Smart Home systems, including Crestron, Lutron, Sonos, Access Networks, Ruckus, Ubiquity, security cameras, and access control systems
• Familiarity with Cisco, Cisco Meraki, Watchguard, and Ruckus operating systems
• Expertise in MAC troubleshooting and support
• Unquestionable ethics and integrity in all professional interactions
• Excellent problem-solving abilities with a strong sense of urgency
• Congenial and positive disposition, capable of collaborating effectively with all stakeholders
• Strong organizational skills and meticulous attention to detail
• Effective management skills with high standards for oneself and others

Benefits

• Salary range of $200,000 - $225,000 per year
• Full-time schedule of 40 hours/week
• Benefits package included
• On-demand availability for principal needs
• Occasional travel opportunities