About the position
The General Manager at McDonald's is a pivotal role responsible for the overall management and profitability of the restaurant. This position demands a high level of energy and leadership, as the General Manager must ensure that the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. The General Manager will oversee all aspects of the restaurant's operations, including food production, customer service, and the performance of both crew and management staff. This role requires setting clear goals for the restaurant and developing actionable plans to achieve them, ensuring that the restaurant operates efficiently and effectively. In addition to operational oversight, the General Manager is responsible for staffing, which includes recruiting, hiring, and onboarding new employees. The role also involves managing employee performance and conducting training and development programs to enhance staff skills and service quality. The General Manager must maintain high safety standards for both guests and employees, making critical business decisions regarding inventory management, budgeting, and food ordering to ensure profitability. The ideal candidate will have a strong background in food service management, particularly in high-volume locations, and will possess excellent communication skills. A proven track record of coaching and developing staff is essential, as is a commitment to maintaining McDonald's high standards for quality and service. This position is not only about managing day-to-day operations but also about fostering a positive work environment that encourages staff development and customer satisfaction.
Responsibilities
- Oversee all aspects of the restaurant, including food production, customer service, and crew and manager work.
- Set goals for the restaurant and create a plan to achieve them.
- Recruit, hire, and onboard new employees, and manage performance.
- Ensure the restaurant meets McDonald's standards for quality, service, and cleanliness.
- Maintain high standards for the safety of guests and employees.
- Make critical decisions about inventory, budget, and food ordering.
- Coach and develop staff to improve their departments.
Requirements
- Proven experience in food service management.
- Strong background in cookery and kitchen operations.
- Familiarity with training development and staff supervision.
- Excellent knowledge of food safety protocols.
- Demonstrated leadership skills in a fast-paced environment.
- High school diploma or GED or higher education.
Nice-to-haves
- Experience in Training & development
- Valid ServSafe certification
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
