Experienced Project Manager

$92,900 - $132,700/Yr

Gainwell Technologies - Roseville, CA

Full-time - Mid Level

Remote - Roseville, CA

Professional, Scientific, and Technical Services

About the position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As an Experienced Project Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Your role in our mission includes developing and implementing a service management strategy that meets the needs of customers, leading one or more large service delivery project management teams, monitoring and evaluating service delivery processes to ensure high levels of customer satisfaction, and identifying potential service improvement opportunities. You will spearhead service delivery project planning and tracking, oversee assigned staff, and communicate with clients and project team leadership to measure and share project metrics/status. Additionally, you will create project schedules, budgets, and objectives to ensure the quality of project deliverables across all phases, actively manage projects across non-direct reports, and support Gainwell's growth by preparing detailed SOW and assisting with new proposal efforts and business development.

Responsibilities

• Develop and implement a service management strategy that meets the needs of customers.
• Lead one or more large service delivery project management teams by breaking down bigger technological programs and assisting with project staffing.
• Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction.
• Identify potential service improvement opportunities and develop solutions to address them.
• Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks.
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed.
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases.
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions.
• Support Gainwell's growth as you prepare detailed SOW and assist with new proposal efforts and business development.

Requirements

• 9+ years of experience managing complex projects, programs or initiatives through a full project management life cycle.
• 5 or more years of service management experience.
• 3 or more years of Medicaid or Medicare experience preferred.
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP).
• Modern understanding of budget development, control and assurance methods, and project management software.
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones.
• Leadership to train, guide and mentor the work of junior colleagues.
• Strong executive presentation skills and ability to communicate ideas clearly.
• Creative problem-solver capable of managing complex projects and collaborating with cross-functional teams.

Benefits

• Health insurance
• Tuition reimbursement
• 401(k) matching