Experienced Sales Associate

$35,360 - $62,400/Yr

Murray Hill - New York, NY

Part-time - Entry Level

New York, NY

501-1,000 employees

Health and Personal Care Retailers

About the position

As a Guest Service Associate at European Wax Center, you will play a crucial role in providing exceptional customer service while promoting the EWC brand. This part-time position focuses on engaging with customers, ensuring their satisfaction, and driving sales through upselling techniques. You will be responsible for creating a welcoming environment and helping guests feel confident in their choices.

Responsibilities

• Provide impeccable service to guests and act as a brand ambassador according to European Wax Center standards.
• Drive and exceed individual key performance indicators by ensuring the highest level of customer service and guest experience.
• Understand and explain the benefits of savings programs, products, and promotions to customers.
• Answer phone calls professionally and respond to guest inquiries.
• Continuously build knowledge of company promotions, packages, products, and loyalty programs to enhance customer experience.
• Create and maintain accurate annotations of customer reservations.
• Process customer purchases and maintain an accurate cash drawer.

Requirements

• Strong sales skills with a focus on upselling.
• Excellent customer service skills and a friendly demeanor.
• Mid-level communication skills to engage effectively with customers.
• Ability to work collaboratively in a team environment.
• Proactive attitude and ability to manage productivity and sales goals.

Nice-to-haves

• Experience in a sales or customer service role with a focus on upselling.
• Ability to multitask and pivot in a fast-paced environment.
• Eagerness to respond well to coaching and performance goals.

Benefits

• Health insurance
• 401(k)
• Family leave
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid sick time