PG&E - Oakland, CA
posted 3 months ago
The Expert Privacy Compliance Product Owner at PG&E Corporation plays a crucial role within the Customer Privacy department of the Information Technology organization. This department is dedicated to supporting the Safety, Risk, Regulatory, and Compliance Management business functions by developing and maintaining technical solutions that ensure compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). The Customer Privacy IT team is responsible for managing IT support for privacy platforms that facilitate adherence to these regulations, which includes operational support, vendor coordination, and the management of cookie and consent content necessary for meeting privacy compliance requirements. The overarching mission of this role is to safeguard personal privacy at PG&E through comprehensive governance of privacy and data access, enhancing controls that protect both customer and employee personal information, while also raising awareness among employees about the importance of privacy. In this position, the Expert Privacy Compliance Product Owner serves as a subject matter expert in designated technology areas, providing strategic operational support and direction for the Customer Privacy IT operations team. This includes maintaining relationships with vendor teams, producing reports and visual management boards to measure and track key performance indicators (KPIs) and key risk indicators (KRIs), and periodically reviewing and approving access to privacy systems. The role encompasses daily operational support activities such as patching, vulnerability management, and execution of compliance tasks. The Expert Privacy Compliance Product Owner is responsible for supporting the vision of PG&E's Customer Privacy business team by improving service quality, providing root cause analysis, and ensuring quality implementations of supporting technology. The focus is on reducing costs, increasing productivity, and facilitating organizational effectiveness through enabling technologies. Responsibilities also include analyzing and coordinating operations events related to privacy applications and supporting infrastructure.