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Expert Programmer Analyst
PG&E - Oakland, CA
posted 4 days ago
About the position
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. The position involves designing, developing, modifying, configuring, debugging and evaluating application programs for functional business areas. The role requires analyzing existing applications and systems, formulating logic for new systems, devising logic procedures, logical database design, performing coding, and testing/debugging programs. The individual will consult with business analysts and architects to understand, anticipate, and meet current and future business needs, and will modify and configure applications/systems as specified in the requirements and/or technical design document. Additionally, the individual will prepare and obtain approval of system and development documentation.
Responsibilities
- Apply innovative approaches to technically complex assignments, often leading teams on challenging projects.
- Serve as a key technical resource, specializing in cross-functional technological expertise, including MuleSoft, AWS, and Contact Center applications.
- Ensure all MuleSoft APIs are well-monitored using tools like Dynatrace and Datadog.
- Work on MuleSoft Cloud and on-premises hybrid deployments, ensuring seamless integration and operational efficiency.
- Represent the team and/or manager in client meetings.
- Work closely with Project Managers to define timelines, identify critical paths, allocate resources, and manage risks.
- Address and resolve complex application development challenges through collaboration with cross-functional teams.
- Drive major initiatives such as transitioning to new technologies, implementing observability best practices, and optimizing integration performance.
- Establish and maintain application development frameworks, coding standards, and monitoring protocols.
- Translate complex business requirements into functional and technical designs.
Requirements
- Bachelor's Degree or equivalent experience.
- 7+ years of experience in programming analysis.
- Advanced proficiency in programming languages.
Nice-to-haves
- Graduate Degree or equivalent experience.
- Hands-on experience with MuleSoft integration development and APIs.
- Proficiency in AWS cloud services, including compute, storage, and networking.
- Knowledge and experience with Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria, Cisco Portal, or similar systems.
- Experience with Dynatrace and Datadog for application monitoring and observability.
- Familiarity with MuleSoft hybrid deployments using Cloud and on-premises infrastructure.
- Proven leadership experience with development teams.
- Strong understanding of integration frameworks, cloud architecture, and Contact Center technologies.
- Experience designing and implementing scalable, resilient solutions using MuleSoft and AWS.
- Familiarity with AI-driven IVR systems and workforce management tools.
- Expertise in implementing observability best practices.
Benefits
- Salary range for Bay Area: $129,000.00 - $207,000.00
- Salary range for California: $123,000.00 - $197,000.00
